Refund policy

Thank you for choosing Ethnic Imprint We take pride in offering high-quality clothing and stand behind the craftsmanship of each item. As a small business, we are committed to providing the best possible products and customer service. 

Returns Eligibility
We accept returns only in the case of defective or damaged items. If your item has a manufacturing defect or was damaged during shipping, you may be eligible for a return.

- Timeframe: Returns must be requested within 14 days of receiving your order. After this period, we are unable to accept any returns.
- Proof of Issue: To initiate a return, please email us with:
  - Your order number
  - A detailed description of the issue.
  - Clear pictures of the defect or damage.

Non-Returnable Items
We do not accept returns for:
- Items that have been worn, washed, altered, or damaged due to improper care.
- Orders placed with incorrect sizing or preferences. Please refer to our sizing guide before purchasing.
- Sale items, custom orders, or final sale merchandise.

Return Process
1. Upon receiving your return request, we will review the details and pictures.
2. If your return is approved, you will receive instructions on how to return the item.
3. Items must be returned unused.
4. Once we receive and inspect the item, we will notify you of the approval or rejection of your refund.

Refunds
- Refund Type: Approved refunds will be issued to the original payment method 
- Processing Time: Please allow 5-10 business days for the refund to be processed after the return is received.
- Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer unless the item was damaged or defective.

Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process for a refund and place a new order for the desired product.

Questions
For any questions regarding our return policy, please contact us.