Shipping policy
At Ethnic Imprint, we are committed to ensuring your orders are processed and delivered with care. Please review the following details regarding our shipping process.
Processing Time
- Order Processing: All orders are typically processed within 1-5 business days (excluding weekends and holidays). Once your order is processed, you will receive a confirmation email with shipping details.
- Order Delays: During peak seasons or high order volumes, processing times may be extended. We will notify you if any significant delays occur.
Shipping Rates & Delivery Times
- Domestic Shipping: We offer shipping with delivery times ranging from 3-7 business days depending on your location.
- International Shipping: We ship internationally to select countries. International shipping times vary between 7-21 business days, depending on the destination. Please be aware that international orders may experience customs delays.
Shipping Costs
- Shipping costs are calculated at checkout based on the delivery address and the weight of the order. Any applicable shipping charges will be displayed before you finalize your purchase.
Customs, Duties & Taxes (For International Orders)
- Customs Fees: Ethnic Imprint is not responsible for any customs duties, taxes, or fees imposed by the destination country. These charges are the buyer's responsibility. Please check with your local customs office for information on any fees or delays that may apply.
Shipment Tracking
- Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to monitor the progress of your shipment.
Missing or Delayed Orders
- Lost Packages: If your order has not arrived within the estimated delivery time, please check the tracking information provided. If the tracking shows that the package was delivered but you have not received it, contact us within 7 days of the delivery date, and we will assist in resolving the issue.
- Delayed Shipping: Shipping delays may occur due to factors beyond our control, such as postal service disruptions or customs clearance. Please allow extra time for delivery during peak seasons or holidays.
Address Changes & Errors
- Incorrect Address: Please double-check your shipping address at checkout. Ethnic Imprint is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
- If an address error is identified after the order is placed, please contact us immediately at. We will do our best to update the address if the order has not yet been shipped.
Questions?
For any questions regarding shipping, please feel free to reach out to us. We're here to help!
Thank you for choosing Ethnic Imprint!